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Returns Policy

We want you to be completely satisfied with the quality of your chosen items. We understand that buying a piece of jewellery online is not the same as trying it on in our shop and in some circumstances the item may not be as expected. To be eligible for a return, your item must be unworn and in the same condition in which you received it. It must also be in the original packaging.

For reasons of hygiene, earrings are exempt from being returned or exchanged unless proven faulty at the time of purchase. Our jewellery is subjected to quality control before being sent to you. Occasionally a piece may be faulty and any faulty piece will be replaced.

Please let us know within 7 days of receiving the item that there is a fault and follow our returns procedure set out below. Any item that has been damaged while being worn will not be replaced. When we receive a damaged piece, it will be inspected in our workshop for wear. A fault may be repaired or the item replaced.

Return Terms

If for any reason you are unhappy with your purchase, you may return the item to us within 7 working days of receipt and we will give you a credit note, a refund or send a replacement. All items must be returned unworn, in perfect condition and in the original packaging. They will be examined by our workshop on receipt as part of the returns procedure.  PLEASE NOTE THAT THIS IS FOR INTERNET PURCHASES ONLY.  ALL ITEMS BOUGHT IN STORE CAN ONLY BE EXCHANGED FOR ANOTHER ITEM OR A CREDIT NOTE.    

Returns Procedure

Please follow the procedure for returning items. After being fully inspected by quality control for damage or wear, a refund or credit note, excluding original delivery charge, will be issued within 30-days of us receiving the returned goods.

• Items must be un-worn and in perfect re-saleable condition and in original packaging
• In order for you to return your item(s) you must obtain a return authorisation code from us as soon as possible either by telephone +44 (0)191 232 2551 or email: sales@davidsonsthejewellers.co.uk
• The code must be written clearly on the front of the package containing the item(s) and on any documentation you send within that you wish to return.
• Items must be returned to us within the 7 days of being received by you, we track all item(s) we send via royal mail special delivery or royal mail international signed for to ensure your item(s) are delivered to you in a good time. All delivery charges resulting in the return of your item(s) are payable by you, the customer. We strongly encourage you to obtain proof of posting; we cannot accept responsibility for item(s) lost in transit. We also advise that you address the package to Davidsons Ltd and to not mention “jewellers” or “jewellery” anywhere visible on it. Items returned outside of the specified time-frame or outside of the above guidelines may be accepted at the discretion of Davidsons Ltd and will be dealt with on a case-by-case basis.
Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment (excluding original delivery charge) within 30 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at sales@davidsonsthejewellers.co.uk

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item please follow the returns procedure as mentioned above.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your returned item once it has been received by us. If the item wasn't marked as a gift when purchased or the gift giver had the order shipped to themselves to give to you later, we will contact the gift giver and they will be notified about your wish to return the item.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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